We ask you to generally allow 2-3 weeks for shipment of pieces but when you order you will receive an email from us letting you know more specifics. We work hard to fulfill orders well within that time frame, but ask you to be mindful of this production window as all pieces are handmade. Thank you for your patience!
After you’ve placed an order and your payment has cleared, you’ll receive an email containing your invoice. Check your junk mail, as we may find our way into that mailbox if this is your first time ordering from James Banks Design.
Also, if this is a special occasion please feel to reach out to us directly as we will always try to accommodate expedited requests whenever possible.
All delivery rates outlined in your order include domestic shipping, handling costs and insurance. All packages are insured at their full value to protect your merchandise. We are not responsible for any international taxes and duties; this falls under the customer’s responsibility.
In the event of a return or exchange, the taxes, duties and shipping fees will not be refunded. We are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government.
All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
If any issue arises with your order, we will communicate with you immediately and work to resolve it.
Contact us on firstname.lastname@example.org with any inquiries you have. In the case of returns, items should come back to us as new, unused, and with all packaging intact. Returns that are damaged, worn or altered will not be accepted and may be sent back to the customer.
All bespoke orders are final sale but we will always accommodate any adjustments.
If you are keen to find out more about the brand and jewelry, contact us at email@example.com and we can look to schedule an appointment.
If you are a buyer looking to stock the collection, please contact firstname.lastname@example.org; we will be able to send you full lookbooks and linesheets.
If you have spotted a James Banks piece you like the look of but would like to adapt it, get in touch on email@example.com.
We love creating unique designs and can set up a time for you to talk with us to find out if we are the place to create your perfect piece.
You can contact us through our contact page! We will be happy to assist you.
If you’ve seen something on social media, or in a magazine, but can’t seem to find it on our website, please contact us at firstname.lastname@example.org and we’ll gladly help you find it.